SMALL FAMILY BUSINESS THAT CARES!
THE CARING FAMILY
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FAQ
Are your acrylics cast or extruded?
All of our acrylics are cast acrylics, except for the mirror acrylics (which are extruded by standards).
Do your acrylics come with paper masking?
Yes! ALL of our acrylics come with paper masking on both sides! We also have a Premium Masking option (white masking) instead of the traditional brown paper masking. There is more information on our Premium Masking option in the WAI’s Standards
Are your acrylics laser safe?
Yes! We are proud to only offer laser-safe materials! We have tested each and every one of our acrylics to ensure that it is FREE of PVC. PVC not only omits toxic fumes under thermal processes, it also corrodes your laser system.
What sizes do you carry?
All of our acrylics come in ~11.75" x 19" (Glowforge size) and also ~11.75" x 9.5" (Half size).
3M 300LSE double-sided tape sheets are ~11.75" x 19."
3M 300LSE double-sided tape sheets are ~11.75" x 19."
What is your turnaround/processing time?
Our goal is to ship all orders out within 1 to 2 business day after receiving payment. However, please expect up to 3 business days until your order is shipped especially around holidays. Please always allow extra time on your order due to unforeseen circumstances.
Do you ship with UPS or USPS?
We ship with both! If you’re within the 48 contiguous states and if there are more than 2 sheets in your order, you can only pick UPS as the shipping method, even if you have a PO Box address. We will automatically ship your order with USPS Priority Mail if there is a PO Box address.
All customers outside of the 48 contiguous states will have their orders ship in a USPS Priority Mail Large Flat Rate box.
All customers outside of the 48 contiguous states will have their orders ship in a USPS Priority Mail Large Flat Rate box.
What is WAI BOX COUNTER?
WAI BOX COUNTER is a smart meter that automatically keeps track of how many sheets are in your cart. Each size and thickness (1/16in, 1/8in, 3/16in, 1/4in, and 1/2in) will be counted accordingly
- We do ship with both UPS and USPS so please look at the appropriate meter (either UPS or USPS) for your order.
- Customers within the 48 contiguous states can only pick UPS as the shipping method if there are more than 2 sheets in the order, including one with a PO Box address. We will automatically ship your order with USPS Priority Mail if there is a PO Box address.
- Customers outside of the 48 contiguous states can only have their order ship with USPS (for ex: Hawaii, Alaska, Guam, Puerto Rico, and the Virgin Islands).
- On the right-hand side of the WAI BOX COUNTER is the UPS Box Size, which will change based on the number, size, thickness of the sheets in your cart. Please see below for different UPS box sizes.
UPS Box Size
- WAI TOO SMALL (SMALL) — Fits up to 7 sheets of 1/8in ($19.00)
- WAI LITTLE (MEDIUM) — Fits up to 13 sheets of 1/8in ($21.00)
- WAI TO GO (LARGE) — Fits up to 23 sheets of 1/8in ($24.00)
- WAIIII BETTER (XLARGE) — Fits up to 37 sheets of 1/8in ($31.50)
USPS Flat Rate
- Fits up to 22 sheets of 1/8in ($22.00)
How long does shipping usually take?
The transit time depends on the destination. Your package might take longer to get to you around the holidays so please plan ahead and allow extra days for your order to be delivered.
On average, our customers within the 48 contiguous states and Hawaii got their packages within 3 business days after they are shipped. Texans got theirs within 1-2 business days while Chamorro (Guam) got theirs in a little over a week.
On average, our customers within the 48 contiguous states and Hawaii got their packages within 3 business days after they are shipped. Texans got theirs within 1-2 business days while Chamorro (Guam) got theirs in a little over a week.
Will I receive a tracking number when my order is shipped?
Yes! A shipping notification email with the tracking will be sent to the email address provided. Please make sure to check your inbox and spam folder for emails from WAI Supplies LLC. If you have an account with us, you can always log in and see the status of your shipment in your account history.
Do you have a storefront where I can shop in person?
We do not have a storefront, and all appointments to look at the samples in person are halted at the moment. We will announce when the appointments are resumed.
Can I pick up my order at your shop?
Yes, you can place an order online and pick it up at our shop. There will be 5 sheets minimum for all pickup orders except for bundles, 3M value pack, 3M rolls, and masking tape.
How do I know when my order is ready for pick up?
We will send you an email when your order is ready for pick up. The email will also have the store information as well as the hours. Orders not picked up within 7 days of the date on the ready for pick up email will be canceled and are subjected to a 20% restocking fee.
Do you collect sales tax on my order?
We are required to collect sales tax on all Texas orders, including pickup orders, and ship to address in Texas.
Do you take Texas Resale Certificate? If yes, how do I submit my Texas Resale Certificate?
Yes, we do! You can find the Texas Resale Certificate here.
You’ll need to create an account with us first, then send us a copy of your Texas Resale Certificate to waisupplies@gmail.com along with the email and name associated with your account. Please make sure that the date on the form is the same date that you submitted the form. After we have verified your sales tax status with the State, we will let you know if you have been approved. Please note that incomplete forms will be rejected.
After you have been approved, we will not collect sales tax on all your orders as long as your status is active with the State.
You’ll need to create an account with us first, then send us a copy of your Texas Resale Certificate to waisupplies@gmail.com along with the email and name associated with your account. Please make sure that the date on the form is the same date that you submitted the form. After we have verified your sales tax status with the State, we will let you know if you have been approved. Please note that incomplete forms will be rejected.
After you have been approved, we will not collect sales tax on all your orders as long as your status is active with the State.
Can I email my Texas Resale Certificate after I submit my order?
If you have a Texas Resale Certificate, please make sure to submit it for verification prior to placing your order. Sales tax will not be reversed after the order is placed.
If you submit the Texas Resale Certificate after you submit your order, it will be good for subsequent orders as long as your status is active with the State.
If you submit the Texas Resale Certificate after you submit your order, it will be good for subsequent orders as long as your status is active with the State.
I am at the checkout page and got the following message “YOUR SALES TAX PERMIT IS NOT ACTIVE, PLEASE CONTACT US FIRST!”. What happened?
When you get the above message, that means your sales tax status is not active with the State. Please check with the State Comptroller’s office regarding your sales tax permit. Once you get that resolved and the status is updated with the State, you can log back into your account and proceed on with your order.
If you would like to place an order without the Texas Resale Certificate, please send an email to waisupplies@gmail.com and we will disable the Texas Resale Certificate associated with your account.
If you would like to place an order without the Texas Resale Certificate, please send an email to waisupplies@gmail.com and we will disable the Texas Resale Certificate associated with your account.
Can I change my order after it’s placed?
We’re sorry but once your order is placed, no changes can be made.
Can I cancel my order after it’s placed?
Yes, you can cancel your order as long as it hasn’t been shipped. We will refund you the order’s total minus the processing fee to the original payment method. Order cannot be canceled after it has been shipped.