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Return & Refund Policy

Please inspect all items upon receipt. If there is any problem with your order, please contact us within 3 days of receiving your order.

If you are not happy with your purchase and would like to make a return, please contact us within 7 days of receiving your order. Returned item(s) must be delivered to us unused and in its original packaging. The customer is responsible for the return postage. WAI Supplies LLC cannot be held responsible for item(s) damaged or lost in return shipment; therefore, we would recommend using an insured and trackable mail service.

Once we’ve received your return, WAI Supplies LLC will inspect the item(s) and if the return meets all the requirements, we will process a refund to your original payment method (minus the original shipping charges, discounts, processing fees, and a 15% restocking fee). Please allow 1-2 weeks for your return to be processed.

WAI Supplies LLC reserves the right to refuse any unauthorized return or when the item(s) being returned does not meet the return requirements.

WAI-X, discounted items, sell as-is, final sales, gift certificates, 3M products, 3M backed products, paper masking, and made-to-order items, such as premasked or premasked + finished plywood, any product under the uniWAI categories (including but not limited to uniBOARD, Pattern MDF, colorSENSE, and Pattern Color Shift), and any other products deemed custom-made by WAI Supplies LLC are not eligible for a return.